Delivery Information

DELIVERY & SHIPPING TIME

➤ We provide free standard shipping for all orders. The price of Express Shipping is charged by the weight of your items. Click here>
* Some countries aren't support for free shipping (including India, Jamaica, Guadeloupe, Puerto Rico, Portugal, Egypt)

➤ Order Delivery Time = PROCESSING TIME + SHIPPING TIME

　✔ Processing time: After receiving your order, we conduct strict quality control and inspection.The processing time varies with the complexity, design and size of a particular product. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, weekend holidays, national holidays, etc. If your order includes quite popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

　✔ Shipping time: This refers to the time it takes for items to be shipped from our warehouse center to the destination. We provide free standard shipping service for all orders, the delivery time is 14~21 business days. DHL/Fedex(Express shipping) is our fastest shipping, it only takes 3-6 business days to arrive. US orders can also choose the express shipping which usually takes 7-10 business days to arrive. ( Note: The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes. )

➤ If your orders is for special occasions (birthday, wedding, party, etc), Please confirm your expected delivery time with us as soon as possible, so as not to miss your important day.

➤ At laosuke we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country. ( Note: If there is tariff you need to pay to get to your parcel, please contact us firstly before you pay. )

➤ Express shipping requires a signature upon delivery and if no one is available at your delivery location, they will leave a note indicating that you have missed the delivery and when to expect the next delivery. We do not have control on the time that the courier attempts delivery. The customer is responsible to contact the courier once they have missed the first attempt ensuring that they are available for the next delivery attempt based on what works best for them. The tracking also indicates where the item is located and the day it will be delivered as well as how the customer could make arrangements with the courier and could give approval to leave the package at the door.

About pre-sale/delayed delivery:

If some items or some of their sizes are out of stock, we will specifically note the estimated delivery time on the product page.

Additional Questions? Please see FAQ or Contact US